Hello, my name is

emily nytko

about me

Emily Nytko
I'm an Apple certified consultant working in the Chicagoland area. I focus on designing and maintaining technological solutions for small/medium businesses and K-12 environments.

solutions design


client/vendor relations


MacHero, Inc.

December 2011 - March 2014
Support Technician

Designed and implemented solutions centered with Apple technology for small/medium businesses and private K-12 educational institutions.

  • Specialized in iOS deployments and Mobile Device Management solutions.
  • Engineered and established an iOS deployment and cloud networking infrastructure for multi-site clients.
  • Fabricated a Managed Service Provider (MSP) platform for business and implemented for development.
  • Managed a team of junior-level help desk engineers.
  • Organized company-wide vendor relations.

Chicago Apple Admins

January 2014 - Present
Community Organizer


Session Speaker
March 2014

“Into the DEP: Exploring Apple Volume Deployment Services”

Apple, Inc.

September 2005 - November 2011
Specialist, Concierge, GYO Genius

Enriched customer’s lives by helping them find the appropriate Apple solution to fit both their home and business needs.

  • Contributed to the development and implementation of training procedures.
  • Consistently flexed into different departments within a flagship store to fit the needs of the business including: floor leader, Genius, Genius Bar admin, Genius Bar queue management, personal trainer, cashier, and phone operator.


  • Apple Certified Associate - Mac Integration 10.6
  • Apple Certified Macintosh Technician (2011-2012)
  • Apple Mobile Technical Competency
  • Apple Certified Support Professional 10.6, 10.8